FAQs

Got a question about Scribely? Want to know more? Here is a selection of the most frequently asked questions and their answers.

FAQs: About Scribely

How can I learn more about Scribely?

The best way is to jump in and explore - it is FREE to set up an account. Once logged in, you’ll find a tutorial video to get you started with the basics and give you some great ideas. You can also explore Scribely’s library of professionally-designed templates. Scribely users often tell us how easy it is to create a video, even as a beginner. No drawing skills are required – we provide all the animation magic!

What can I do for free?

Getting started with Scribely is FREE, no credit card required. You can create up to 30 projects, with unlimited elements in each. Download 30 videos for free (these will be Scribely watermarked). To access unlimited downloads and even more features, you will need to upgrade to our Creator subscription. See our pricing page for more details.

What images can I use?

You have access to our library of over 8,500 images, across a range of different styles. There is something to tell every story. Many images can also be color-matched to perfectly align with your design or brand. You can also upload your own images (JPG, PNG or GIF), giving you greater freedom to align to your brand or existing content.

I’m not very creative, can you give me some inspiration?

Of course! With Scribely, you don’t need to start with a blank canvas. We have a huge selection of professionally-designed templates. Just add in your own text, colors and logo. For even more inspiration on what to create, check out our blog.

What are Scribely templates?

Sometimes you don’t have the time or creativity to start with a blank canvas - and that’s ok! Our ever-growing library of professionally-designed templates allows you to pick a design, add your text and logo... and you’re done! We have dozens of templates covering everything from social media posts to mind maps, HR announcements to classroom lesson plans! More and more of them even include royalty-free music. Check out our template library here.

What canvas sizes can I use within Scribely?

Scribely can help you create a video for almost any purpose. Depending on where you want to use your video (on your website or social media, for example), the size and shape of the project will be important. You can create videos and GIFs in the traditional 16:9 ratio, as well as square (1:1) and portrait (9:16) formats – perfect for YouTube, Instagram, Facebook, emails, website content and more. Wherever you’re sharing your videos, we’ve got you covered.

How can I get help?

Email scribely@sparkol.com for help or to give us feedback.

What languages does Scribey support?

When adding text in Scribely, you have access to over 140 Google Fonts, however not all typefaces can support all languages. Below is a summary of the languages and available supported fonts within Scribely.

Arabic: 'Open Sans', 'Cairo', 'Amiri', 'Lalezar', 'Lateef', 'Tajawal'
Bengali: 'Hind Siliguri', 'Mina', 'Atma', 'Galada'
Cyrillic: 'Open Sans', 'Roboto', 'Roboto Condensed', 'Playfair Display', 'Oswald', 'Pacifico',
Chinese Simplified: 'Noto Serif SC', 'Noto Sans SC'
Devangari: 'Noto Sans', 'Poppins', 'Rajdhani', 'Laila', 'Baloo'
Greek: 'Open Sans', 'Roboto', 'Noto Serif', 'Comfortaa', 'Cardo'
Gujarati: 'Hind Vadodara', 'Mogra', 'Rasa', 'Shrikhand', 'Mukta Vaani'
Gurmukhi: 'Mukta Mahee', 'Baloo Paaji 2'
Hebrew: 'Arimo', 'Varela Round', 'Heebo', 'David Libre', 'Alef'
Japanese: 'Noto Serif JP', 'Kosugi Maru', 'M PLUS Rounded 1c', 'Sawarabi Gothic', 'Sawarabi Mincho'
Khmer: 'Hanuman', 'Battambang', 'Dangrek', 'Angkor', 'Content'
Korean: 'Nanum Gothic', 'Nanum Myeongjo', 'Nanum Pen Script', 'Song Myung', 'Black Han Sans', 'Noto Sans KR'
Latin: 'Open Sans', 'Montserrat', 'Playfair Display', 'Oswald', 'Pacifico'
Tamil: 'Catamaran', 'Hind', 'Hind Madurai', 'Pavanam', 'Kavivanar'
Telugu: 'Suranna', 'Hind Guntur', 'Sree Krushnadevaraya', 'Tenali Ramakrishna', 'Peddana'
Thai: 'Kanit', 'Prompt', 'Maitree', 'Sriracha', 'Pridi'
Vietnamese: 'Open Sans', 'Roboto', 'Playfair Display', 'Oswald', 'Pacifico'

FAQs: Upgrading to Scribely Creator

Why should I upgrade to a Scribely Creator subscription?

Being a Scribely Creator means you can really let your creativity run wild! The limitations of the free access (plus the Scribely watermark on your videos) are removed, including the ability to create more than 30 projects and unlimited MP4 and GIF downloads.

How do I upgrade?

It’s super easy. You can switch to a Creator subscription within Scribely, wherever you see the Upgrade button. You can also visit our pricing page to pay.

What currencies can I pay in?

Scribely Creator subscriptions are available in US Dollars (USD), British Pounds (GBP) and Euros (EUR). Visit our pricing page to view the available currency for your location.

What are your payment options?

Scribely Creator subscriptions are billed via a monthly recurring payment. There is no contract, meaning you can cancel at any time. We accept Visa, Mastercard and American Express.

Does my subscription auto-renew?

Yes, your subscription will auto-renew one month from your purchase date and continue monthly until you cancel your subscription.

Can I cancel my Scribely subscription?

Yes, you can cancel your monthly subscription up to three business days before your next payment is due. Just go to Manage Account in your Scribely dashboard. You will still be able to use your Creator subscription for the remainder of the month you have paid for. You will then automatically drop down to our free plan.

FAQs: Tech Support

Do I need to download anything to get started?

No. Scribely is completely browser-based, so you can log in from any internet-connected device. Your projects are saved to the Scribely cloud.

Is there a limit to the length of video I can create?

No! There is no limit to the length of video you can create - however the larger your project, the longer it will take to render your video to mp4 format. GIF downloads are limited to the first 15 seconds of your project.

What devices can I create videos on?

You can use Scribely on your desktop Windows PC or Mac, as well as laptops and tablets. On mobile devices, your videos will be ‘view only’. (Please note we do not support Windows 7 devices.)

What browsers are supported?

We support the latest versions of Chrome, Safari, Edge, Firefox and Opera. We don’t support IE11.

What are the file types and resolution of the videos I can create?

You can create mp4 videos in HD 1080p. You can also create amazing GIFs - check out this blog to see how you can create your own GIF in Scribely in less than a minute.

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